To find out how to end your SSE service, read our guide to cancelling SSE broadband. Broadband Genie, and some associated third party tools, use cookies. If you need some help with your Warm Home Discount (WHD) application, you can get in touch with the supplier's dedicated WHD tea, by phone or email. You can submit your meter readings online, whether you have an online account or not. What to do if you have a gas leak?If you have a gas leak, you must open all doors and windows in your home or business premise to let the gas escape. We use cookies to deliver our services, and, if you agree, for analytics purposes to improve our services and to deliver customized ads. Selectra encourages you to carry out your own research and seek advice if necessary before making any decisions. Selectra UK is not affiliated with this energy provider. WebSelect the service, issue and issue type to get the contact details for your complaint Select the service > Select the issue > Select the issue type > Looking to switch provider? This means the price you pay for your energy will be lower than the previously announced price cap, but your overall energy cost will still be determined by how much energy you use. But if there is a network problem youll have to wait for it to be fixed. Roams offers its advice on recurring-use services to enhance consumer savings. This is something to watch out for when comparing broadband deals, along with checking whether ISPs pledge to keep monthly costs fixed for the length of the contract. John Lewis offer broadband at a similar price point but include evening and weekend calls for free with a regular gift card incentive. Use any of the contact methods below to get started. We sold our energy retail business to OVO Energy in January 2020. Copyright SSE 2023. Overall, the Technicolor is a decent router that will cope with the demands of superfast fibre broadband around the home. You can get the same customer service you would get over the phone. The app has been very well received by customers that have downloaded it. SSE's preferred method of payment for monthly contracts is via Direct Debit. If you need to speak to us about our Early Careers programmes it's graduates@sse.com for Graduates or We use cookies on this website. You could also send an email to customerservice@sse.co.uk. Voice search Help topics Energy Boilers & Heating Your account Contact us Emergency help Billing & payments Phone Payments If you need to take your complaint further, contact the Ombudsman. Here you can find all the SSE contact information you may require to get any query solved. if you are moving home or need to contact the supplier relating to boiler cover, further down the page. SSE encourage their customers to contact them via online contact form, which you can find on their website. As in standard with broadband packages these days, all SSE broadband deals come with unlimited downloads. To call from abroad dial "00", then the country code "353", then the area code "1" and the number "8529534". If you are a gas or electricity customer with an enquiry, please contact their customer service team on 0345 070 7373. SSE broadband deals offer two superfast fibre broadband packages to customers with speeds of either 35Mb with Unlimited Fibre or 63Mb with Unlimited Fibre Plus Broadband. SSE broadband packages come with a fairly basic router in the form of the Technicolor TG589vac WiFi router. Want to know if a provider is right for you? Pay As You Go customers requiring information about their prepayment meters - including queries about installation and topping up gas and electricity meters - or their smart Pay As You Go meters can use the relevant SSE contact numbers listed below. Customers looking to switch to one of the SSE broadband deals listed in the table above will usually find it a straightforward process. There is also a fixed energy and broadband plan available to customers looking to combine the two services. For more information please see our privacy policy. So, it's a good idea to make sure you've registered. Contact our customer support team: 020 3992 7717. Using this guide you'll be able to fix some common problems with SSE broadband yourself. Alternatively, you can give Utility Switchboard a call for help switching on 020 3992 7717 and we can do the legwork for you. Only customers taking energy on a variable tariff from SSE are eligible for this account credit and customers will lose any remaining quarterly payments from their 75 credit if they switch to a fixed deal, even if that fixed energy tariff is with SSE themselves. All lines are open Monday to Friday 8.30am5.00pm. provider rating, based on feedback from real customers, to compare and choose with confidence Compare deals today For any network issues including power cuts, please call 105 and for any network general enquiries or connections please call 0800 048 3516. Whats involved, and what might it cost? The nationwide superfast infrastructure installed and maintained by Openreach is available to more than 97% of UK premises, so most potential SSE fibre broadband customers will be in a suitable location for signing up. The minimum term for SSE broadband plans is 18 months. It can be a long process, trying to get hold of your energy company when you have a problem. We finance ourselves through the prescription and advertising of products, This compensation does not influence our opinion, nor does it change the order in which the providers appear. This app will only work if you pay by direct debit or quarterly bill. Following a competitive recruitment process, Barry ORegan will be appointed as Chief Financial Officer and as an Executive Director of SSE, effective 1 December 2023. Lets take a look at the latest SSE Broadband Deals that are available and please remember to carefully Compare Broadband Providers before you commit to any deal as once youve signed-up, youll be locked in for 18-to-24 months - unless youre willing to pay an Exit Fee to switch early. Enter your postcode to see what's available in your area. SSE Broadband is brought to you by the energy provider SSE in partnership with OVO Energy. Because of the Direct Debit Guarantee signed up to by all the high street banks and building societies, your DD will follow you even if you change bank or building society. Switch off all of your gas appliances and turn off your gas by the isolation switch. Some providers offer free cancellation due to slow speeds because they have agreed to the Ofcom broadband speed code of practice. If youre experiencing a power cut or gas leak, you should be able to get it fixed quickly and easily. Click here to be redirected to SSE Energy Services. You can also call them on 0345 071 9886, from 8am However, SSE doesnt have separate profiles for Energy and Broadband so the overall score of 4.3 out of 5 can be misleading. As well as SSE, the company trades under different names in different areas of the country. Or you can tweet to SSE using @YourSSE to ask what the current service status is. If these solutions don't come up trumps, then the information you'll get can put you ahead of the game with SSE's help and support. At Broadband Genie you can save on broadband with the latest offers from the best providers. Its not a broadband service youll see advertised a lot, but its still a package thats worth considering as it offers fibre broadband deals for decent prices across the UK. The Technicolor is an unremarkable home router that will ensure a decent signal in most homes, but it does come with dual band technology to switch effectively between two channels to optimise the wi-fi signal around the home. What happens if you've been overcharged or charged for an add-on you've not ordered? Give us a call now, sit back and let us do the work. Switching can also save you money as you can take advantage of the latest offers. Copyright SSE 2023. Did you know that with a smart meter you may never have to submit a meter reading again! Become a broadband expert with our help guides. One important point: call plans are considered to be part of the whole SSE broadband package, so their prices are frozen for the length of the 18-month contract in the same way the broadband deals are frozen. If you have a smart meter, you can also pay through the SSE app. The major differenceis that you may be liable for an early termination charge, the amount of which is determined by the remaining time on your contract. WebIf you are a gas or electricity customer with an enquiry, please contact OVO's customer service team on 0345 070 7373. If you have a general query or a breakdown issue, or if you are thinking of switching or moving homes, use the following SSE contact numbers. If your problem or question can wait for a little, you can also use a contact form. The Ombudsman can carry out a free independent review on the behalf of consumers. If that doesnt work, then try rebooting the wi-fi router. However, if you have a technical fault or problem then the number youll need to call to report it is 0345 678 0051. We recommend checking the official SSE Twitter feed for service updates. You might be charged for your replacement though, so keep them safe. SSE Energy Services is now owned and operated by OVO Energy. The SSE app is only useful for managing your energy services if they are provided by SSE. In the table below, you can follow the options to quickly reach the right person. You can find contact details for a specific department e.g. If its not that, it could be a wider issue with the network. How do I contact SSE Broadband Customer Service? The same methods are suggested if you need to complain. Thanks to the 'One Touch Switch' rule that came into force in April 2023, your new provider will handle the switch. SSE does have a live chat option, however it is only available for some of their other products and services. All other services, including your broadband account can be managed using your account pages on the SSE website. So, we can expect at least 50% of SSE fibre broadband customers to be able to receive speeds of at least 35Mb and 63Mb on those packages. In these instances, a customer will need to contact their existing broadband provider directly to cancel their services and fix an end date for the contract. It becomes slightly more complicated if a household is on an entirely different broadband network like Virgin Media's cable network or the full fibre network offered by Gigaclear or CityFibre. Nadia es periodista especializada en marketing decontenidoy SEO. For any network issues including power cuts, please call Customers can also request bills in large print, Braille and audio; priority help during power cuts; meter reading services; and additional support, by calling the Priority Services Team on 0800 048 3645 (operation times not available). If youre having difficulties paying and are on certain benefits, you can set up a Fuel Direct. As long as you're out of contract, switching broadband is a simple process. Youll want to use our postcode checker before you do to see what other deals are available in your area. Everything You Need to Know About SSE Broadband, Where To Get the Best Moving Boxes in 2022, The availability of SSE Broadband service, Save the SSE Broadband WhatsApp number to your phone as a contact, Open WhatsApp and start a new conversation, Search for the contact name you assigned it, Send your message and wait for an SSE Broadband customer service representative to reply, On the next screen, click the phone icon labelled. SSE broadband packages offer download speeds averaging 35Mb or 63Mb depending on whether a customer chooses their Unlimited Fibre Broadband or their Unlimited Fibre Plus Broadband. If you don't let the company know about your trouble paying however, your service will be restricted and then disconnected completely. SSE are transparent about their early exit penalties, with maximum caps of 199.80 and 243 for Unlimited Fibre and Unlimited Fibre Plus packages respectively. WebTo phone them, dial: 0345 070 7373 SSE Customer Service Opening Times: The customer support team is available from Monday to Friday: 08:00 am to 06:00 pm and Saturdays: 09:00 am 02:00 pm and is unavailable on Sundays. If you feel that your complaint wasnt resolved through other methods then you can email [emailprotected]. Inveralmond House200 Dunkeld RoadPerth PH1 3AQVAT number: GB 553 7696 03. There are two numbers for SSE Broadband WhatsApp numbers, which are: To send SSE Broadband a WhatsApp message, follow these simple steps: To email SSE Broadband customer service, you have a couple of options. SSE Energy Solutions has agreed a deal with Berkeley Homes that will help to decarbonise a heat network for up to 5,000 homes in London, thought to be one of the largest retrofits of its kind in the country. Demand Management Tailored solutions - siemens.co.uk/traffic - Answers for mobility. Get our fortnightly round-up of the best deals, reviews and money-saving tricks! Given that variable energy plans can be more expensive for customers, the 75 credit may not work out as a cheap deal. You'll also find out how to arm yourself with the information you'll need to get quick resolutions from SSE broadband's help and support people. In 2020, SSE Energy Services was acquired by OVO Energy from SSE plc. These cookies allowed us to study how users navigate on the website. To ensure that the data presented is correct, extensive market research and product analysis is carried out. If youd rather chat than call SSE broadband customer service, customers have the option to send a WhatsApp message instead. Or call them on 0330 175 9669 theyll be happy to help. There are a number of things that could be wrong with your smart meter, each with a different solution. If you arent happy with the results, then this is what you need to do to complain. SSE fibre broadband uses the BT Openreach network - the same as Sky Broadband, italk, Plusnet, and many other broadband providers. In addition, SSE are one of the few broadband providers to fix their prices for the entire 18 months of a customer's contract, so there are no mid-contract price rises to contend with. Here are all the ways you can complain to or about SSE: Complaint Email:customerservice@sse.co.uk. SSE broadband login details used to be available for every customer using SSE's phone and broadband packages and their Energy customers. Its easy to lose track of your electricity key or gas card; its happened to the best of us. SSE broadband plans are available with a choice of two average speeds: their Unlimited Fibre Broadband offers speeds of around 35Mb while their Unlimited Fibre Plus Broadband provides speeds of around 63Mb. I have an open compliant with them , and they have done nothing about it . These charges are not subject to VAT. These are often necessary for the site to function properly and required to achieve the purposes illustrated in our cookie policy, where you can manage your consent options. Roams offers a free information and comparison service, which tries to help anyone find the product that best suits their needs. If youd like to pay through your bank without setting up a direct debit, you should use your SSE account number as the reference and send to: Sort code: 57-40-99 However, SSE does have a happiness guarantee, which means you can cancel for free within the first 60 days if you aren't satisfied with the service. The best impartial telephony comparator. While different areas of the UK will be on a different network, the number will always be the same. If theres nothing on there, then you can also use Down Detector. As we explain in our guide to cancelling broadband, leaving a contract early can incur some significant costs for customers, so it's worth ensuring you can commit to an 18-month deal before choosing one of SSE's broadband deals. The services and products mentioned on this website may only represent a small selection of the options available to you. I was waiting half year for smart meter. For any queries regarding your If for some reason, you want to make a complaint, there are three things you should do. Alternatively, customers can use the suppliers online business contact form. If youre moving into a new home which is already with SSE, you can fill out this form to give them your details. If your new house has a prepayment meter, you should call 0345 600 2006. Customers already taking their energy from SSE on a variable tariff will receive a 75 credit to their energy account if they sign up to Unlimited Fibre or Unlimited Fibre Plus. Switchboard: 01738 456 000We sold our energy retail business toOVO Energy in January 2020. There are lots of different payment options to choose from when it comes to paying your SSE energy bill. WebBookmark our SSE broadband customer contact page, which contains helpful links to service status updates, customer service phone numbers and social media accounts. WebCall customer service on 020 3992 7717. If that cannot be done, a final bill will be arranged and customers will be able to return their equipment and exit the contract. Your SSE broadband router controls your WiFi signal. To complain in writing you can contact SSE broadband at: Head of Customer Service Team, PO Box 7506, Perth, PH1 3QR. The biggest issue is cancel our broadband contract. We may receive a commission from selected partnered companies for the introduction of potential customers and business mentioned on this website. If you need to contact SEE, we recommend either giving customer services a call or sending a message on WhatsApp. The quickest option is to call on 0345 071 9886. For general enquiries about broadband, call 0345 071 9886. As soon as you get your broadband set up at home, login to your account pages to make sure you're happy with everything.
