Replies to negative reviews in < 24 hours. !IT WOULD BE GOOD IF YOU ACTUALLY BOTHERED TO LISTEN TO THE GOOD TENANTS, AND SHOWED US THE RESPECT WE DESERVE.NON OF US LIKE COMPLAINING, AND WE WOULDN'T IF WE WERE LISTENED TO IN THE FIRST PLACE. I'm really pleased Tracey could help you :) ^Jade. Compliance with the Code forms part of the membership obligations set out in the Housing Ombudsman Scheme. Stonewater Inc 4.9 (3) Verified Reviews About Contact Reviews Founded 1989 With Angi since August 2010 Also d/b/a - Kitchens & Baths Unlimited. Submit a complaint and get your issue resolved. My virtual Property inspection with Suzan was really efficient and easy. All the staff were friendly and helpful. We use dedicated people and clever technology to safeguard our platform. Date of experience: April 18, 2023 Reply from Stonewater Enjoy your new home! A few days later I received a call from the Vice President of Stonewater and he and the Supervisor who had been out here before made an appointment and came out and looked at my problem. The Customer Complaint Panel is completely independent of our complaints process; it's recognised by Stonewater and the Housing Ombudsman Service and is made up of members who are also customers of Stonewater. No, Stonewater Inc does not offer eco-friendly accreditations. If you need to talk to us about this, or any other issue, please get in touch with us by emailing customers@stonewater.org and we'll be happy to help. That's great to hear! I used A Stonewater Inc to remodel my bathroom. Thank you so much for sharing that with us. We never leave a job unfinished, or a customer unsatisfied with our level of service. 0000014031 00000 n Have recently written recorded delivery letter explaining our problems with photo CD addressed to The CEO Stonewater. People are so lovely and really helpful. I would highly recommend the process and consider myself extremely lucky to have dealt with her and this association. 0000000016 00000 n Not only did she make me feel supported, and listened to without the undeniable stigma attached to being a struggling single parent-to-be, she was a pleasure to communicate with! The Customer Complaint Panel who are they and what do they do? Thank you for taking the time to leave a lovely review and I wish you all the best in your new home! HW[o7}_%DD BU$!%sld 2023 Trustpilot, Inc. All rights reserved. The reason I took one star away is because I find the virtual viewing is not quite to my satisfaction, the mobile internet at the area was quite bad, I wasn't able to communicate with the other agent properly. Filing 1 COMPLAINT against Stonewater Roofing, LTD. CO. ( Filing fee $ 400 receipt number 0540-7263820. 0000008478 00000 n The house is absolutely beautiful in side and out !! ), filed by Jason Coker. We'll be happy to hear from you. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. They did do this and broke one Perlin and cracked one Rafter in my attic. Although it has taken 6 months Tracey has been amazing throughout regular communication and very caring when my son was rushed to hospital with breathing difficulties due to the condition of the flat. The easiest way to report your repair is via MyHome. If youre vulnerable and need us to stay out of certain areas of your home, please let us know when you contact us. Everything has gone smoothly and we are very grateful to have a home now. I let Stonewater know what I had observed, and they sent a 2 man crew out the next day to fix these problems. For the past 6/7 years we have had nothing but problems with anti-social behaviour, lack of proper management on communal landscaping which has been apalling, bin stores used by rented flats have been complete dumping tips, recent rat infestation has caused sleepless nights, despite over 5 high priority warnings from rentokil stonewater just ignore and prolong our nightmare, sometimes we cannot get to our house due to wrongly parked vehicles and after 6 years of sending photos etc Stonewater are incapable of resolving a parking scheme after efforts by many staff. 0000066042 00000 n 0000079024 00000 n Making an expression of dissatisfaction or a complaint, Modern slavery and human trafficking statement, All rights reserved. I'm dismayed to hear of our lack of response and the distress this is causing your family. The purpose of the Code is to enable landlords to resolve complaints raised by their residents quickly and to use the learning from complaints to make service improvements. Find out how we combat fake reviews. Congratulations on your new home! - Hani. Govt agency/department/organisation Housing Association/RP Housing Management Regulation and Governance Add New Comment You must be logged in to comment. QJ}zhsCw f~aZ-_V>UV:7x w+-:}Up`0zsWb}wog@zzb About Stonewater Contact us Customer login Your home Supporting you Get involved Policies Privacy Policies These policies apply to customers whose homes are owned by Legal & General Affordable Homes and managed by Stonewater. Largo FL 33777. After over 6 years of rat infestation, furniture dumped daily all over the scheme, graffitti on our walls, dog poo everywhere from flat tenants with pets but no gardens, cars/vans parked everywhere often blocking access to our homes and access for emergency services etc.We have evidential photos and emails going back over 6 years covering these problems and still nobody can do anything for us shared owners. Additionally, a member of our Income team will be contacting you to discuss any concerns you may have regarding the increase in rent and service charges. She has been kind and supportive all the way through and very understanding. We would like your views on the Customer Complaints Panel whether you have ever used them or not in order to help us shape our complaints process. Stonewater is a social housing provider, with a mission to deliver good quality affordable homes to people who need them most. If you are an L&G customer your complaint will be handled in line with L&G processes. I called Stonewater and they sent a supervisor out the next day. Enjoy your new home :) - Hani, I have recently started a tenancy with stonewater housing the lady assigned to me Jo has been extremely supportive and helpful in assisting me everyone I have spoken with has been kind and helpfulI am now exited to make our house a home for me and my kids I have had a great experience with jo at stonewater helping me get my tenancy sorted the process happened quickly and everything is how it should be in the home no problems at all Highly recommended, Hi Chloe,Thank you for the lovely review. Submitting a response indicates a willingness to work with customers to make things right. 20 customer reviews of Stonewater Roofing. Stonewater 2014-2023 Modern slavery and human trafficking statement | Public liability insurance Web design and development by Nvisage. DO NOT BELIEVE STONEWATER OR CONSIDER SHARED OWNERSHIP .We are so tired and have sleepless nights. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. trailer This grant supports families to have access to basic household needs and in our family's case, it was general appliances i.e. We are retired with multiple health issues, Hi, I'm really sorry to hear this has been your experience of your new home. Stonewater Roofing Business Profile Stonewater Roofing Roofing Contractors Headquarters Multi Location Business Find locations Contact Information 605 S Broadway Ave Tyler, TX 75701-1602. When they arrived, they started removing everything on my roof. Anyone can write a Trustpilot review. You can find out more about our repairs service, including how to report one to us, your responsibilities, what to expect when we carry out your . MyHome is available 24/7 and might save you a bit of time if the phone lines are busy. 0000012248 00000 n Thanks for sharing :) ~ Matt, Disgusting our rubbish left outside the front doors as not taken by Waze ??? This would have been a 5 star review however I found there was a lack of communication in my experience. not going to fresh air. UPDATE, you said you would escalate it last time I wrote a review and here we are, nothing has changed! Family owned & operated. (Attachments: #1 Exhibit, #2 Civil Cover Sheet)(Hommel, William) Access additional case information on PACER. He is in his 50s and an alcoholic, what the hell are you playing at? I ask him if Stonewater had said who was paying for it. We're committed to learning from every complaint we receive and improving things so we dont repeat mistakes. They sent 2 managers out, and they agreed it was too hot and that the ridge vents were not working as they should. Hope this helps. Appointments get made and then no one turns up how much longer is this going to go on for!?!? The Housing Ombudsman Service is free and impartial, providing dispute resolution for landlords and customers. Stonewater 2014-2023 Accessibility | Public Liability Insurance | Modern slavery and human trafficking statement | Gender Pay Gap Statement | Privacy and cookies Web design and development by Nvisage. If you've made a complaint to us and are not happy with the outcome, you can contact the Housing Ombudsman Service after you receive our final response. Love my home, but very stressful company to deal with when it comes to repairs, waiting 3 half months for an allocated parking space to be repainted, we constantly have other people using our parking space,which leaves us with no where to park. Do Not Sell or Share My Personal Information. We will chase your complaints to see if there's an update for you on these issues. 0000006106 00000 n I have lost things that can't be replaced. What a wonderful review. I've spoken to the retirement living management and we are arranging to come and speak to you and your mother face to face to discuss our plan of action to get you some resolution and peace. Copyright Stonewater. Hopefully we can make this right for you and get this sorted. We are increasing our visits and work in neighbourhoods and we may be able to do something here. Please contact us using the appropriate link below: Customer enquiry If you have a general enquiry, whether it's about your agreement, paying your rent or anything else you need to know, please contact us by using the email form below. Thank you, That's great! We aim to respond to all email queries within two working days. Featured review. Im sure if it was your family he would have been gone months ago, or moved to a ground floor property where he cant annoy people! They ask me to get a moister meter and check the moister in the attic, which I have done, plus I had my AC company check it also and it is within normal range. COMPLAINT 202000534 Stonewater Limited 22 October 2021 Our approach The Housing Ombudsman's approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. Our ambitious house-building programme aims to build 1,500 new homes per year from 2019 onwards, driven by our vision of everyone having the opportunity to have a place that they can call home. I sent an email to Stonewater this year, but never received a response. I would like to say a big thank you to Krissy McKay who has helped me from the application stage to getting the keys to the flat. They did a great job. If you have difficulties reading a PDF, please visit Adobe's Accessibility Resource Centre, which provides useful information for disabled users. Anyone can write a Trustpilot review. 0000001152 00000 n Tracey was very helpful throughout the process, she was efficient in completing the application form, and she was very kind. As I said previously you owe my mother a duty of care, and you have so far failed to make her feel safe in her own home. The flat is lovely and we can't wait to move in. We encourage our customers to report all instances of nuisance behaviour to us so that we can build up a clear picture of what's happening and get all sides of the story so we can take action. Can I just say a massive thank you to Tracey leatherland you are amazing!!! Fantastic. When I did eventually get to the day of sign up Mohamed made the sign up and viewing very easy and smooth sailing thank you to both Tracey and Mohamed. There was no instructions on how to read meter, even agent was not quite sure. ^Jade, This review is for Tracey leatherland at stone Leigh she recently helped me to get a grant for white goods she was awesome professional went above and beyond to help brilliant thanks so much. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Then eventually got a new boiler fitted but since then nothing but issues. A few days later I received a call from Stonewater and was told that none of their crew were vaccinate, but they would find someone else they would contract to come to my house. I ask him if he was vaccinated and he said no, he didn't know what was in it and wasn't going to be vaccinated. Hi Stacey,I'm glad you got the grant approved quickly from Longleigh. Landlords are encouraged to promote the Code and to share the outcome of their self-assessment with residents. You can make a complaint in any of the following ways: By completing the form below By calling our Customer Service Centre on 01202 319 119 By emailing us By writing to us at: Stonewater, Suite C, Lancaster House, Grange Business Park, Enderby Road, Whetstone, Leicester, LE8 6EP By sending us a direct message on social media . GB. They took over 6 weeks to repair glass cracked by gardening contractor, It prevented me from opening the windows.Still can't lock it properly and severely cut my arm trying to lock it. 0000001330 00000 n Please contact us using the form below to let us know about any expressions of dissatisfaction or complaints you may have. Krissy was fantastic and was able to chase up the application at every point. 155 26 Here at Yates Electrical Services, we take pride in our professionalism, as well as our ability to complete every job to the homeowner's total satisfaction. Contact ; Community Homes: 702 531 3000 . An 80 year lady with a partner with early onset dementia, and you think this is acceptable Stonewater? With over 15+ years of experience in the industry, we are here to provide the highest quality of work Kountze has to offer. Also, you can get the smell from one bathroom to the other. Tracey has been a great help. He got mad and came out of the attic and left to go get the right vent cap. - Hani, Even though there was a long delay to get the property the New Houses Office Lorna kept me informed all the way. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Went through two people who appeared professional but they seemed to have too much other work that it took a few days to have them look at the bathroom. Stonewater Inc accepts the following forms of payment: Check, Financing Available. We use dedicated people and clever technology to safeguard our platform. You can also read ourComplaints, Compliments and Comments Policy and our Compensation Policy for more information about how we deal with complaints. Shared owners have had a bad deal at this scheme for many years and do not benefit from any care or attention from Stonewater yet they take service charges and rent without being answerable for terrible management. So keep up the good work and remember that we all appreciate everything you do for us.From Malcolm. Hi Amanda,Thank you for this!Glad to hear you had a positive experience going through the process with Samantha. She made me feel at ease and got the job done efficiently. 0000007295 00000 n We aim to acknowledge expressions of dissatisfaction within two working hours and to acknowledge complaints within two working days. FSS is committed to its customers! Have lived in shared ownership house from new, now under Stonewater in Highbridge Somerset. Definitely recommend in all areas, Thanks Abby. !.Depending on the outcome of this reply we will be seeking further legal advise as I know this will be met again with a FLAT NO. Hi there, I am sorry to hear about the difficulties that you and your family have experienced, and I can understand your frustration and disappointment with the situation.We would welcome the opportunity to investigate this matter further. In April of this year, I wrote a letter to the President of Stonewater. StoneWater Roofing, LTD Reviews ( 3) This review is identical to the one I posted on Google Reviews. If you have a general enquiry, whether it's about your agreement, paying your rent or anything else you need to know, please contact us by using the email form below. Please visit this page for more information. Enter a zip code and get matched to businesses near you. We will not put up with our elderly relation being treated like a nobody. All rights reserved. Although the government has lifted all Covid restrictions that affect the way we work in your homes, were still committed to keeping our customers and colleagues safe. Love my new flat and cant wait for many happy years to come in it. The bath vents were venting into the attic for over a year. Stonewater's privacy policy provides you with information about how we collect, use and protect any information you give us when using our website. If you're not sure if your home is owned by Legal & General Affordable Homes, please contact us We have notified Fortem to fix the issue as soon as possible, they should contact you with a date. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. They did say they would fix the rafter, but as of today it has not been done. He came bake later and fixed the dryer vent and left. . He has denied any responsibly. He took off at a high rate of speed and got a ticket for speeding before he got out of the neighborhood. Sam has been very professional and her communication has been brilliant. 2022 what's new after a very lengthy battle with stonewater we do finally have new heating much needed, . Dissatisfaction/complaints policy You can view our dissatisfaction/complaints policy here. These policies apply to customers whose homes are owned by Legal & General Affordable Homes and managed by Stonewater. Verification can help ensure real people write reviews about real companies. This water leak has been happening since beginning of May! Stonewater Inc offers the following services: Replacement and remodeling of kitchen & bathrooms, cabinets, counter tops, flooring, fixtures, appliances, remodeling, new construction, room additions, windows, siding, roofing, Silestone, ceramic tile, granite, wood flooring, painting, insurance claims, design build, carports, custom, home improvements & garages. Been going on for months.Just had her on the phone in tears. 180 0 obj <>stream This form will not work unless you enable cookies. Verified Reviews 4.9 (3) Verified Reviews Showing 1-3 of 3 reviews f M. 4.0 02/05/2014 If you feel you need to make a complaint, the first thing we'll do is try to sort out any concerns you may have and find a solution. Thanks for letting us know about your experience, Karen. If youre not sure if your home is owned by Legal & General Affordable Homes, please contact us. Founded 1989 With Angi since August 2010. Thank you for bringing this to our attention - we'll do better to avoid a scenario like this in the future - Hani. Acknowledge your complaint within 2 working days from when the complaint is received; Provide a formal response within 10 working days from when the complaint is received; Accept where we get things wrong, put it right and learn from our mistakes. My mum also has suffered as I'm get carer and I'm unable to get out and look after her. Show more, Visit the Solution Center to Explore Articles, All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. By phone: 0300 111 3000 (9:15am - 5:15pm, Monday to Friday), By post: Housing Ombudsman Service, PO Box 152, Liverpool L33 7WQ, By calling our Customer Service Centre on 01202 319 119, By writing to us at: Stonewater, Suite C, Lancaster House, Grange Business Park, Enderby Road, Whetstone, Leicester, LE8 6EP, All rights reserved. He said he would turn this in. This year I've had nothing but issues with my boiler. 0000005570 00000 n Thank you Tracey. There's more on how we tackle ASB here: https://customer-communications.foleon.com/asb-guide/dealing-with-anti-social-behaviour/welcome/ We have flagged this with the team investigating your case and we will ask them to provide you with an update as soon as possible to let you know what we're doing to help. Apreshiate all there help and looking forward to having a brand new home today. We wish you well for your new home :). Dealing with ASB is a very complicated and often time consuming process, which we know can be frustrating at times. Once again, I apologise for the inconvenience caused, and I wish you a speedy recovery. I'm really sorry that you've had to chase us for the correct email address repeatedly. Good bye. We offer a wide variety of financing options and stand behind our services with a variety of warranties. I will miss my weekly updated with Tracey you have been truly amazing and supportive. Georgia explained to me everything step by step making sure that everything is put in place. Hi Kathleen, I'm really sorry to hear that you've been going through a tough time. 7 Jun 2022. For a full list of what you are responsible for in your home, take a look at this section of our repairs guide. I understand that the wait would have been frustrating. With an annual turnover of around 187 million and 1.7 billion in assets, Stonewater is a strong, dynamic and well-managed social business, with a long-term rating of A+ by independent credit ratings agency, S&P Global Ratings and a top G1/V1 governance and viability ranking from the Regulator of Social Housing. I'll pass this onto Suzan ~ Matt. House was handed to me smoothly. Were reviewing how we handle complaints and wed like to hear your views about the Customer Complaints Panel (CCP). Give us a call or click to request a quote today. I called Stonewater because when I had the wind turbines, it was nowhere near that hot. The quick response from longleigh foundation approving my grant.Has I did have to chase stonewater over a 3 week period as they gave me incorrect email address to send my evidence through twice and I did not have knowledge each time that they did not receive this information about this. No, Stonewater Inc does not offer a senior discount. Find out everything you need to know about making a complaint in our guide or watch our video below: Read the Guide to making a complaint in your language: Our Customer Commitments set out how we'll deal with your complaint. 0000008059 00000 n One of them made a comate that one reason it was so hot was that the dryer vent was venting into the attic. You can access MyHome on the web or via the MyHome app. Used them three times already. Your name * Your email address * Confirm email * I had a contract with Stonewater Roofing to replace the singles on my roof and to repair some mold damage inside the den. They were venting from one bathroom to the other bathroom. Hello Mr Voysey. We undertake some works throughout the year to keep where you live in good shape. With an annual turnover of around 187 million and 1.7 billion in assets, Stonewater is a strong, dynamic and well-managed social business, with a long-term rating of A+ by independent credit ratings agency, S&P Global Ratings and a top G1/V1 governance and viability ranking from the Regulator of Social Housing. For more information, take a look at one of the topics below: Find out about a range of safety information, including gas, fire, electrical, water, carbon monoxide and asbestos. Amazing employee. I'm not happy with the outcome. We come from all backgrounds and nationalities and service each and every customer with the best we have every time. Stonewater Roofing is an A+++++++ roofing company that goes the extra step to ensure a quality roof is installed and make customers happy. Glad to hear that we've been able to support you. I looked into the attic and noticed that the dryer vent pipe was not connected to the roof vent. Thanks for sharing :) ~ Matt, Krissy McKay has been instrumental in helping me secure a suitable property for my living situation. Everything went perfect, on time. To tell us your thoughts, please complete the following, 2 minute survey. Thanks for your lovely feedback! 0000066584 00000 n MR. Mrs Ruth Soden. I found some tape left from the singling of my roof in the attic, and I tied them up temporary. Stonewater 2014-2023 Accessibility | Public Liability Insurance | Modern slavery and human trafficking statement | Gender Pay Gap Statement | Privacy and cookies Web design and development by Nvisage. Gail take me through the steps and all process, she gave me really helpful information and really make this process easy. Could not have gone better. Our 800+ employees embody our values being ethical, ambitious, passionate, agile and commercial. When they put the new roof back on, they installed a ridge vent, but did not cut the opening per standard. We work as hard as we can to get your repairs done as quickly as possible, and we understand that when something goes wrong, you just want it fixed. Making an expression of dissatisfaction or a complaint, Modern slavery and human trafficking statement, All rights reserved. endstream endobj 156 0 obj <>/Metadata 41 0 R/Pages 40 0 R/StructTreeRoot 43 0 R/Type/Catalog/ViewerPreferences<>>> endobj 157 0 obj >/PageTransformationMatrixList<0[1.0 0.0 0.0 1.0 0.0 -297.638]>>/PageUIDList<0 213>>/PageWidthList<0 420.945>>>>>>/Resources<>/Font<>/ProcSet[/PDF/Text/ImageC]/Properties<>/XObject<>>>/Rotate 0/StructParents 0/TrimBox[0.0 0.0 420.945 595.276]/Type/Page>> endobj 158 0 obj <> endobj 159 0 obj <>stream what happened to hector on dr jeff rocky mountain vet, can boric acid stop your period,
